“Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.” -Henry Clay

The dictionary says courtesy is the showing of politeness in one’s attitude and behavior towards others; a considerate act.

Tom Peters, that maverick preacher of the gospel of human excellence, often tells the story of a large tech company CEO who once told him that many people have impressive diplomas, certifications, and qualifications for jobs, so why hire jerks? Finding the qualified is easy, so spend your time looking for nice people.

This brings Clay’s sentiment above into focus. Courtesy—politeness, consideration, and civility—is valuable and memorable beyond technical skills. This applies to those seeking jobs and to companies seeking loyal customers. So it would be best to heed the words of Colleen Barrett, former President of Southwest Airlines when she speaks of their hiring practice: “We look for … listening, caring, smiling, saying ‘Thank you,’ being warm.” Smart companies should look for that when hiring because customers are looking for that when buying.

Your resume/LinkedIn profile/track record may show people what you can do, but your behavior will show them who you are.

Bottom line: If you want to get the deal/get hired/be remembered? Be courteous.

==> If you want to know when new posts are published, CLICK HERE to subscribe.