Metrics, scores, numbers, they rule so much of our lives. The problem is that unless you are playing a sport or game with defined rules as to the length of the game and the criteria for winning, metrics are just that, metrics, and they can only track progress or regress, not winning or losing. In … Continue reading Metrics. Boon or bane? It’s all in how they’re used.

Do you want customers to love your company? Do you want your employees to love it too? Of course you do, but do you really? Do you really want them to LOVE it or do you use the word “love” as just a quaint colloquial term that’s really just a slightly more dramatic version of … Continue reading Book Review: Love Is Just Damn Good Business by Steve Farber

Standards. The word brings up thoughts of rules, regulations, and inflexibility. We need standards though. They can bring fairness. Think of rules in a game. They can bring consistency. Think of your favorite ice cream. They can help us behave. Think of norms for a meeting. However, they can be used for evil. Standards can … Continue reading Standards. Wisdom should be one.

When we talk about building better workplaces, many people think it is about turning everything on its head and starting a revolution. And while that might get quick results, there is usually a lot of damage in the wake so I am not a proponent of that thinking. A better way is to start an … Continue reading Better workplaces require evolution, not revolution.

One thing that I often encounter when talking about coaching is the thought that to coach, you must be an expert. That is not necessarily the case. It depends on your objective. If you are trying to “coach” people on how to do something, you will largely need to have expertise in the subject. However, … Continue reading Can I coach if I’m not an expert?

Haters. These are the people who just have to, as the great cliché says, “find a problem in every solution.” It’s easy to be afraid of haters. It’s also easy to want to fight haters. I was listening to a great podcast with Seth Godin (you can catch it here … https://www.stitcher.com/podcast/jacob-morgan/the-future-of-work-podcast/e/57192943) and he gives … Continue reading Haters. Let them go.

We all dream of doing great things and then doubt ourselves or begin talking ourselves out of it because changing the world is just out of reach. We see these great people on TV or the internet or in books who have done all of these amazing things. They’ve raised inordinate amounts of money, they’ve … Continue reading Don’t give up. We need you.

Empathy. Essentially it means walking in someone else’s shoes and feeling their feelings. But what if I’ve never climbed a mountain? What if I’ve never been in the hospital? What about things I can never experience, like, in the case of men, pregnancy for example? All good questions and where empathy is difficult. How do … Continue reading Empathy. The help we need today.

To your organization, is service an annoyance that you have to have or is it a value add that you want to have? To many, service is a department that they have to have so that customers have someone to call when there’s a problem. So, companies have to find people with nice dispositions who … Continue reading Service: annoyance or value add?

Why? Why should creating a tribe be a priority for business people? A tribe is a community of people who come together with a common interest, purpose, mission, vision, and belief, you get the picture. And if you’re in business, think of the consequences of that. Imagine you have a large group of people who … Continue reading You should be creating a tribe.