Imagine you are visiting a friend in another city. You’re walking with them late at night and they say they know a shortcut back to your hotel. As you follow them, they start down a very dark alleyway. How do you feel? Although you may trust them, do you feel a little uneasy, maybe even … Continue reading Are you leaving customers in the dark?
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Stop managing and start leading.
How many of you have problems with your managers managing their people? A colleague recently emailed me bemoaning this within his team and asked what I thought. Instead of going into a long homily, I went for the short approach. I sent him a few lines that I thought said it all. Getting a promotion…a … Continue reading Stop managing and start leading.
Smiling. What a good idea!
A smile is worth a thousand words; a very insightful quote. I was traveling recently and while on a plane encountered a really nice flight attendant. She was kind and considerate and always, always smiling. She was the epitome of the quote above. This young lady’s smile made a difference for me. I was on … Continue reading Smiling. What a good idea!
Is your customer doing the work?
How many times have you asked your customers to do work? This may sound like a crazy question but there are many instances where businesses are actually asking customers to do work. Let me give you an example. Suppose you are on a website just perusing the offerings of XYZ Co. and you come upon … Continue reading Is your customer doing the work?
Lessons from a Lacrosse Team
My son plays lacrosse and has done for about 13 years and this year has been a pinnacle experience for him as his high school team recently won the Maryland Interscholastic Athletic Association Championship. For those of you not acquainted with lacrosse, to win this in Maryland is a big feat as the game is … Continue reading Lessons from a Lacrosse Team
Credit
The next time you go to the movies, stick around and watch the credits at the end. Think about how many people it takes to make a movie. Literally hundreds of people are needed, in fact, a study of the 100 top-grossing films of each year between 1994 and 2013 found that there was an … Continue reading Credit
Is Inconsistency Hurting Your Message?
I was just watching the news on TV and a commercial came on marketing a window installation company. Now this is nothing new or spectacular but I did find some things that were worth noting. The ad in question went to great lengths to point out how the company was different from competitors. There were … Continue reading Is Inconsistency Hurting Your Message?
Positive Impact
I went to my local PNC Bank branch on a Saturday morning and the automatic teller machine had a few people waiting so I went inside. I had low expectations assuming the employees would be less than pleased to be working on Saturday. I thought they would probably be a little grumpy and impatient. Boy … Continue reading Positive Impact
Attitude is Everything
In a recent airline experience at BWI Thurgood Marshall Airport in Baltimore, I had to check my luggage, which is atypical for me, but I had to take a lot of stuff on this trip and had a big bag that wouldn’t fit in the overhead bin. I usually hate dealing with the surly folks … Continue reading Attitude is Everything
Create a GAP
The spirit of your workplace is dependent on the spirits of the people in it. If you want to create a great place to work, it starts within, by creating a GAP. Gratitude: for those who have helped you. Appreciation: for the blessings of life. Perspective: on what’s really important. I have always found that … Continue reading Create a GAP
Neal Woodson 