In a conversation with a friend about the trials and tribulations of dealing with one of the managers they work with, they were relaying how this manager just didn’t seem to “get it" as far as effective leadership. The specific problem in question revolved around how, while setting some procedures and standards for the department, this … Continue reading Vision
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What If…
Just think what could be accomplished if people could think… Opportunities rather than problems Strengths rather than weaknesses What I can do instead of what I can’t How can your leadership influence people to think it? QUOTE FOR THE DAY: “Cultivate your unique, natural self.” – Lao Tzu
The Next Level
The next time you want to move to the next level. Remember how your kids do it…and without really thinking about it mind you. Decide what you want Don’t be afraid to fail Take the first step and practice until you get it With every success, celebrate! When you reach the goal, set a new … Continue reading The Next Level
A Lesson From a Master
Just read this little gem from Lao Tzu, the great Chinese master from the 4th century BC. It speaks loudly to all of you looking for the “secrets” of great management and leadership. “The Master is willing to help everyone… What is a good person but a bad person’s teacher? What is a bad person … Continue reading A Lesson From a Master
Cheerleader
Picture this; your toddler takes their first steps. Imagine your reaction, your fascination, your excitement. You automatically burst into cheering. There is no criticism; each momentary misstep, wobble, or even tumble is not even noticed. Imagine how this would be if you were not there to tell them that they are amazing and talented. How … Continue reading Cheerleader
No Title Required
So many people think that leaders have to have titles. Well, truth is, leadership has nothing to do with a title on a business card. A title may give you a little bit of an advantage as it gives you a pre-built stage, but from there, leadership is earned or lost depending on you. Let me … Continue reading No Title Required
Begin At the End
“Begin with the end in mind.” This is one of the most memorable quotes from Stephen Covey’s Seven Habits of Highly Effective People and I know it has influenced many individuals and how they approach life and business. What if, however, we used it to prime not only our personal lives but how we approach … Continue reading Begin At the End
Making Service a Habit Makes Customer Centricity Possible
A big buzz in the business world these days is customer-centricity. This means knowing your customers, focusing on them as top priority and putting them at the center of everything you do in your business. It means making their voice and their needs part of every decision you make. Some companies take this to an … Continue reading Making Service a Habit Makes Customer Centricity Possible
What do you mean “Add Value?” Either you’re valuable or you’re not.
The question of value comes up often in business and I believe it creates much confusion because it is usually put in terms of the phrase "value add." What exactly does "value add" mean? Typically the answer to that makes reference, in one way or another, to doing something extra, and while I would never say that’s … Continue reading What do you mean “Add Value?” Either you’re valuable or you’re not.
Victory at Trafalgar, a Lesson for Today
Victory at the Battle of Trafalgar, the triumph of Admiral Viscount Lord Horatio Nelson, is the culmination of a leadership style that we can all take as a lesson today. In a time where leadership was largely of the command-and-demand variety, Nelson spent his time developing the ship’s captains under his command to make decisions … Continue reading Victory at Trafalgar, a Lesson for Today