Vision

In a conversation with a friend about the trials and tribulations of dealing with one of the managers they work with, they were relaying how this manager just didn’t seem to “get it" as far as effective leadership. The specific problem in question revolved around how, while setting some procedures and standards for the department, this … Continue reading Vision

What If…

Just think what could be accomplished if people could think… Opportunities rather than problems Strengths rather than weaknesses What I can do instead of what I can’t How can your leadership influence people to think it? QUOTE FOR THE DAY: “Cultivate your unique, natural self.”  – Lao Tzu

Making Service a Habit Makes Customer Centricity Possible

A big buzz in the business world these days is customer-centricity.  This means knowing your customers, focusing on them as top priority and putting them at the center of everything you do in your business.  It means making their voice and their needs part of every decision you make. Some companies take this to an … Continue reading Making Service a Habit Makes Customer Centricity Possible

What do you mean “Add Value?” Either you’re valuable or you’re not.

The question of value comes up often in business and I believe it creates much confusion because it is usually put in terms of the phrase "value add." What exactly does "value add" mean?  Typically the answer to that makes reference, in one way or another, to doing something extra, and while I would never say that’s … Continue reading What do you mean “Add Value?” Either you’re valuable or you’re not.