Picture this; your toddler takes their first steps. Imagine your reaction, your fascination, your excitement. You automatically burst into cheering. There is no criticism; each momentary misstep, wobble, or even tumble is not even noticed. Imagine how this would be if you were not there to tell them that they are amazing and talented. How … Continue reading Cheerleader
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No Title Required
So many people think that leaders have to have titles. Well, truth is, leadership has nothing to do with a title on a business card. A title may give you a little bit of an advantage as it gives you a pre-built stage, but from there, leadership is earned or lost depending on you. Let me … Continue reading No Title Required
Begin At the End
“Begin with the end in mind.” This is one of the most memorable quotes from Stephen Covey’s Seven Habits of Highly Effective People and I know it has influenced many individuals and how they approach life and business. What if, however, we used it to prime not only our personal lives but how we approach … Continue reading Begin At the End
Making Service a Habit Makes Customer Centricity Possible
A big buzz in the business world these days is customer-centricity. This means knowing your customers, focusing on them as top priority and putting them at the center of everything you do in your business. It means making their voice and their needs part of every decision you make. Some companies take this to an … Continue reading Making Service a Habit Makes Customer Centricity Possible
What do you mean “Add Value?” Either you’re valuable or you’re not.
The question of value comes up often in business and I believe it creates much confusion because it is usually put in terms of the phrase "value add." What exactly does "value add" mean? Typically the answer to that makes reference, in one way or another, to doing something extra, and while I would never say that’s … Continue reading What do you mean “Add Value?” Either you’re valuable or you’re not.
Victory at Trafalgar, a Lesson for Today
Victory at the Battle of Trafalgar, the triumph of Admiral Viscount Lord Horatio Nelson, is the culmination of a leadership style that we can all take as a lesson today. In a time where leadership was largely of the command-and-demand variety, Nelson spent his time developing the ship’s captains under his command to make decisions … Continue reading Victory at Trafalgar, a Lesson for Today
Belonging, an Important Consideration for Leaders
Belonging is a basic human need, it’s necessary for safety; a unified ‘tribe’ can demonstrate strength and defend against threats better than individuals. Effective leaders understand this need and do things that make people feel included. For example, parents make sure their children feel like important members of the family and, by doing so, create … Continue reading Belonging, an Important Consideration for Leaders
One Simple Way to Make Your Workplace a Better Place
Wondering how to make your workplace better? This is it and it’s ridiculously uncomplicated. Find some way to make someone else’s day. It can be as simple as noticing what your co-workers like to eat for snacks or drinks and buying one for him/her. Or maybe you could notice what coffee drink is a particular … Continue reading One Simple Way to Make Your Workplace a Better Place
Call Me Ishmael
“Call me Ishmael.” “It was the best of times; it was the worst of times...” These are two of the greatest opening lines in literature, but my personal favorite opening line is this one, “It’s not about you.” This is the opening line from the book A Purpose Driven Life by Rich Warren. I like … Continue reading Call Me Ishmael
A Service Strategy for Our Time
It would seem many brands have put all of their service strategy eggs into what very well may be the wrong baskets of trying to delight and ‘wow’ customers. Now, I am not saying I think delighting customers isn’t important, but I think centering your strategy on doing it all of the time may be … Continue reading A Service Strategy for Our Time
Neal Woodson 