Keeping customers happy means keeping employees happy. Here are five practices to help.

man jumping on the middle of the street during daytime

Any organization trying to make gains these days aims to make experiences with the company as smooth as possible. Of course, it makes sense to keep customers as happy as possible. However, customers are not the only stakeholders in success. While they are the reason for what the business does, employees are critical to doing the work, and if their experience is terrible, it will be difficult at best to keep customers happy.

Here are a few simple practices that will make employees feel happier and boost the entire organization’s success.

  • Consideration. When people’s lives, their cares and concerns, are considered, they feel a sense of comfort and that they matter. This sense builds a bond and makes people want to perform at their best, certainly something desirable to any manager.
  • Listening. People want to be seen, heard, and understood. Whether every idea is acted on is not as important as the respect shown.
  • Asking. Being invited to give a point of view is empowering. It gives people a needed sense of importance in the overall success of the operation. When they feel their ideas matter, it boosts ownership, and ownership boosts diligence in getting things done.
  • Sharing. Transparency, honesty, and delivering information simply is a great way to build trust. Treating employees as adults by giving them the true state of things both good and bad encourages optimism rather than pessimistic cynicism.
  • Solving. Fostering a culture where problems get solved collaboratively builds teamwork and camaraderie. If team members work together more, imagine how well they will work with customers.

Driving these behaviors is not something that can be relegated to a team meeting with a PowerPoint presentation and a hearty “now go make it happen” speech. To deliver the intended positive results, all these practices of a friendly work environment must be consistently modeled by management. When this becomes part of the culture, all the benefits, over time, will come to life for both those inside and outside the organization.

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