Do we humans have a superpower? Well, I don’t think science has necessarily defined one, but I’m going to put in a vote for our natural compulsion to help each other—a.k.a. service—to be at the top of the list.
Why? Because it’s possibly the biggest contributor to our survival. We’re not the biggest, fastest, or strongest, so helping each other has been critical to how we’ve stayed in the game for hundreds of thousands of years.
And when I say service, I am not simply referring to customer service, military service, or hospitality; I am referring to something that is much more. I’m referring to the service we provide everywhere every day.
If you drop your kids at the bus stop, it’s service. If you help coworkers on a project, it’s service. If you stop to pick up some groceries, it’s service. It can even be small gestures like a smile, a kind word, or opening a door.
Think about it. How much more difficult would life be if we didn’t help each other? If you’ve ever struggled to complete any IKEA projects because you had no help holding things, you know what I mean.
So, make life less difficult; help someone today. It doesn’t matter how big, small, or noble it is; just be helpful. Use your superpower. Be of service.
And just think, by helping one, you are helping us all.
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Neal Woodson 
Neal,
I completely agree with this perspective. What strikes me most is the idea that service is not a department, a profession, or a transaction. It is part of what makes us human.
For all of our talk about technology, productivity, AI, and efficiency, one of the greatest strengths humans possess is our natural inclination to help one another. As you point out, that instinct has likely been central to our survival from the very beginning. We are not the strongest species physically, but we are incredibly collaborative.
I also appreciate the reminder that service exists in ordinary moments, not just formal roles. Helping a coworker, listening to someone who is struggling, carrying groceries, offering encouragement, or simply showing patience and kindness — these things matter far more than many people realize.
In Customer Experience work, we sometimes become overly focused on systems, metrics, and technology and forget that behind every interaction is a human being looking for understanding, reassurance, and help. Service, at its core, is humanity in action.
Well said,
Karl