In your travels, you have probably read or heard the words “service focus,” and you may have been left wondering what service focus means. These days, you will see the words customer focused or employee focused or product focused or maybe even profit focused bantered about. They all have to do with what is prioritized … Continue reading Service focus. Is it a hill to fight for?

Mihalyi Csikszentmihalyi, in his book, Good Business, says, “Business exists to enhance human well-being.” What do you think of that? Do you agree? Or is business just here to sell stuff? Well-being, according to the dictionary, means being in a state of comfort, health, and happiness. Is that what business is for? Does business have … Continue reading Does your business exist to do more than make money? It does, and knowing it makes a big difference.

It’s time for goal setting.  The new year always brings thoughts of what to accomplish for the future. Usually, this means big financial targets, but I’m going to challenge you to think differently. How about instead of the number of dollars and cents, thinking of the number of relationships you build? Relationships are what will … Continue reading Do you have the courage to think differently about your goals?

In a few days, we move into a new year. Take your leadership to a new level by practicing these behaviors and using these words. Have a very successful new year! Be positive with “Good morning!”Be curious with “What do you think?”Be helpful with “How can I help?”Be supportive with “Great job!”Be grateful with “Thank … Continue reading Use these six simple practices and lead better in the new year.

I'm putting away the business talk, the laptop, and all vestiges of work. It is time to reflect and be grateful for life, family, friends, and all the other blessings I have experienced and enjoyed. It is my sincere wish that you can do the same. Have a lovely holiday and do take time to … Continue reading Let me put this simply, “Happy holidays!”

It’s the holiday season, and when most businesses are thinking about getting their nut financially, why not think about getting your nut relationally?  What I mean is, this is a great time to build relationships with new customers to create long-term connections that last well into the new year. Why get one-time one-night stands when … Continue reading Don’t think financially, think relationally.

Why are some people so rude to people who serve? There are many possibilities here but here are a couple that immediately come to mind: People have a lot going on in their lives that no one knows, and it all comes to a head and they blow their top.People think service is beneath them … Continue reading There’s been a rash of rudeness lately. Here’s how we can stop it.

Have you ever wanted to ask a company if they know what they are doing? This past summer, my wife and I did a little vacationing at the beach. We were staying in the area for two weeks, and because we could not get one hotel for the whole time, we were going to have … Continue reading If you are not bothered by the details, your customers will be.

I got up late this morning, and getting up late often makes me feel a little bad, not guilty, just that slump you get from regret. Regret for missing the early-morning quiet, the beauty of a cool low sun, the undisturbed time to read, and the lovely chorus of the birds. The great thing in … Continue reading It is time to be grateful, not for “things,” but for “times.”

I was listening to a podcast where the person being interviewed stopped to answer a call from one of their children. She said she always answers their calls no matter what. What’s your priority? Your family, your kids, your job, your status? Your actions tell the story. ==> If you liked this post, CLICK HERE to subscribe.