Have you ever noticed that some companies solve your problems while others act like you are here to solve theirs?
Businesses need to understand, the only reason for business is to help customers accomplish things.
Customers don’t solve business’s problems, they need businesses to solve their problems. That. Is. It.
All businesses are in the service business, like it or not. If you expect customers to solve your problems, you’re doing it wrong, it’s that simple. It’s like you’re trying to bake a cake by putting all of the ingredients in the oven, walking away, and expecting the oven to do the work. Let me know how that goes.