Paperwork, forms, performance review documentation, goal setting, bureaucracy… all of the hoops to jump through at work can seriously impact employee attitude and commitment. Although all of this stuff may seem to be or even actually be necessary, when put together over time, it can add up to a whole lot of paper pushing and … Continue reading Make It Easier
Author: Neal Woodson
2016, the Year You Change the World
A new year is upon us. It's hard to believe, but it is here. The question is, what are you going to do differently next year to be a better leader? What are you going to do to serve others better? What are you going to do differently to listen more, engage and empower more, … Continue reading 2016, the Year You Change the World
Be Kind, Stay Safe, Be Grateful and Serve Others
In the spirit of the season, may you all have a blessed holiday with your families and friends. Be safe and kind to each other. Most of all, be grateful. I look forward to a new year with new challenges and new successes. May you lead and serve others well. Cheers!
Have we all become over-demanding customers?
As customers, why do we get annoyed when a store clerk is texting on their phone even though we don’t need them at the moment? Why do some of us walk out of a store simply because we weren’t acknowledged upon entry? Why do we feel slighted when we are told that we can’t do … Continue reading Have we all become over-demanding customers?
Make Your Holiday Customers Happier
The holidays are here and to get your organization ready for the season, here are a few ways to make your customers happier this holiday season: Model relationship building Relationships make the difference between just any experience and an experience that will be remembered. Show your employees how to move from meaningless transactions to meaningful … Continue reading Make Your Holiday Customers Happier
Some Service Isn’t Service At All
I recently had one of the most frustrating customer experiences ever. I was trying to cancel a hotel reservation and called the customer service number. I was asked to input my confirmation number only to be told that my reservation could not be found. Then there was a long silence. I, of course, thought that … Continue reading Some Service Isn’t Service At All
Be Aware, Be Grateful
Tomorrow is Thanksgiving Day in the US and it is a day to reflect and celebrate the blessings of life. One of the problems with Thanksgiving is the tendency to go in the opposite direction and start feeling bad because you haven’t reached all the goals you think you should have at this point in … Continue reading Be Aware, Be Grateful
Think
I saw this acronym on a poster at my son’s doctor’s office the other day. Sounds like an easy way of making the workplace, or any place, a better place to be. If we could all pay heed and think before we speak, or post, think of how much less friction there would be. Instead … Continue reading Think
Are You Empowering Or Commanding?
Leaders should be guiding others to be better today than they were yesterday. This ensures a team of people who are fully equipped to accomplish the mission. The secret to this isn’t terribly complicated but it isn't necessarily a natural practice for many. More common is for leaders to command while followers listen and try … Continue reading Are You Empowering Or Commanding?
For When You’re Losing Drive
Do you ever have times when you feel your work or pursuits are failing or are not recognized and you want to give up? I think we all get into times where this haunts us and I would love to be able to provide my own words of great wisdom but I have chosen instead … Continue reading For When You’re Losing Drive
Neal Woodson 