When we talk about building better workplaces, many people think it is about turning everything on its head and starting a revolution. And while that might get quick results, there is usually a lot of damage in the wake so I am not a proponent of that thinking. A better way is to start an … Continue reading Better workplaces require evolution, not revolution.

One thing that I often encounter when talking about coaching is the thought that to coach, you must be an expert. That is not necessarily the case. It depends on your objective. If you are trying to “coach” people on how to do something, you will largely need to have expertise in the subject. However, … Continue reading Can I coach if I’m not an expert?

Haters. These are the people who just have to, as the great cliché says, “find a problem in every solution.” It’s easy to be afraid of haters. It’s also easy to want to fight haters. I was listening to a great podcast with Seth Godin (you can catch it here … https://www.stitcher.com/podcast/jacob-morgan/the-future-of-work-podcast/e/57192943) and he gives … Continue reading Haters. Let them go.

We all dream of doing great things and then doubt ourselves or begin talking ourselves out of it because changing the world is just out of reach. We see these great people on TV or the internet or in books who have done all of these amazing things. They’ve raised inordinate amounts of money, they’ve … Continue reading Don’t give up. We need you.

Empathy. Essentially it means walking in someone else’s shoes and feeling their feelings. But what if I’ve never climbed a mountain? What if I’ve never been in the hospital? What about things I can never experience, like, in the case of men, pregnancy for example? All good questions and where empathy is difficult. How do … Continue reading Empathy. The help we need today.

To your organization, is service an annoyance that you have to have or is it a value add that you want to have? To many, service is a department that they have to have so that customers have someone to call when there’s a problem. So, companies have to find people with nice dispositions who … Continue reading Service: annoyance or value add?

Why? Why should creating a tribe be a priority for business people? A tribe is a community of people who come together with a common interest, purpose, mission, vision, and belief, you get the picture. And if you’re in business, think of the consequences of that. Imagine you have a large group of people who … Continue reading You should be creating a tribe.

One is reactive. This type waits for someone to reach out with a problem. It waits for customers to put in effort. And given that, it is only partly helpful. The other approach is proactive which means it does things to ensure there are no problems to start with. Products are constantly tested to ensure … Continue reading There are two approaches to service.

We need leaders. The world has changed dramatically in the last few months and big change has implications. Fear for one. A lot of people are afraid of what’s next and, in some cases, what’s right now. Change has implications and we need leaders to show the way to something better – at least I … Continue reading We need leaders.

WARNING: This is a bit of a rant but I had to say it. Casablanca. In my humble opinion, it is one of the best films ever made. It has it all, love, war, drama, tears, joy, and yes, even lessons for us. It was on TV the other night and I was fortunate to … Continue reading When putting your people last is a good thing.