“Call me Ishmael.” “It was the best of times; it was the worst of times...” These are two of the greatest opening lines in literature, but my personal favorite opening line is this one, “It’s not about you.” This is the opening line from the book A Purpose Driven Life by Rich Warren. I like … Continue reading Call Me Ishmael
Author: Neal Woodson
A Service Strategy for Our Time
It would seem many brands have put all of their service strategy eggs into what very well may be the wrong baskets of trying to delight and ‘wow’ customers. Now, I am not saying I think delighting customers isn’t important, but I think centering your strategy on doing it all of the time may be … Continue reading A Service Strategy for Our Time
Everybody’s Here for a Reason
I saw an ad recently about a hospital and it started with a doctor saying, “Everybody’s here for a reason.” In the case of this ad that quote was about every patient being in the hospital for a reason, an illness, but it got me thinking about how that quote could actually mean more, and … Continue reading Everybody’s Here for a Reason
Make It Easier
Paperwork, forms, performance review documentation, goal setting, bureaucracy… all of the hoops to jump through at work can seriously impact employee attitude and commitment. Although all of this stuff may seem to be or even actually be necessary, when put together over time, it can add up to a whole lot of paper pushing and … Continue reading Make It Easier
2016, the Year You Change the World
A new year is upon us. It's hard to believe, but it is here. The question is, what are you going to do differently next year to be a better leader? What are you going to do to serve others better? What are you going to do differently to listen more, engage and empower more, … Continue reading 2016, the Year You Change the World
Be Kind, Stay Safe, Be Grateful and Serve Others
In the spirit of the season, may you all have a blessed holiday with your families and friends. Be safe and kind to each other. Most of all, be grateful. I look forward to a new year with new challenges and new successes. May you lead and serve others well. Cheers!
Have we all become over-demanding customers?
As customers, why do we get annoyed when a store clerk is texting on their phone even though we don’t need them at the moment? Why do some of us walk out of a store simply because we weren’t acknowledged upon entry? Why do we feel slighted when we are told that we can’t do … Continue reading Have we all become over-demanding customers?
Make Your Holiday Customers Happier
The holidays are here and to get your organization ready for the season, here are a few ways to make your customers happier this holiday season: Model relationship building Relationships make the difference between just any experience and an experience that will be remembered. Show your employees how to move from meaningless transactions to meaningful … Continue reading Make Your Holiday Customers Happier
Some Service Isn’t Service At All
I recently had one of the most frustrating customer experiences ever. I was trying to cancel a hotel reservation and called the customer service number. I was asked to input my confirmation number only to be told that my reservation could not be found. Then there was a long silence. I, of course, thought that … Continue reading Some Service Isn’t Service At All
Be Aware, Be Grateful
Tomorrow is Thanksgiving Day in the US and it is a day to reflect and celebrate the blessings of life. One of the problems with Thanksgiving is the tendency to go in the opposite direction and start feeling bad because you haven’t reached all the goals you think you should have at this point in … Continue reading Be Aware, Be Grateful
Neal Woodson 