Does this sound like a scary thought? Imagine having those confidential company meetings with a customer in the room. If it sounds scary, why? Are you making decisions that you know are not in the customer’s favor? Are you making decisions that, if a customer found out, would make it clear that your company is … Continue reading The Center of Your Business
Author: Neal Woodson
Service is Not a Call Center
I am very frustrated by how many times I see books and articles about service that are focused on call centers. It seems we have made call centers how service is defined. Well, let me be clear, service is something that begins in marketing and goes on for as long as a business and a … Continue reading Service is Not a Call Center
Change the Game
I was in a meeting recently where we were making decisions about making changes to certain processes and systems. Ideas were flying with questions about efficiency, cost, and how to train it being stated and contested. It was a lively discussion and I was as caught up in it as anyone until I had a … Continue reading Change the Game
Sacrifice
With snowstorms raging and people locked up in their homes, I am reminded of the fact that real service has a certain amount of reliance on sacrifice. For those of you who do not experience snow, this may be hard to comprehend, but when it snows a great deal, many people get held up in … Continue reading Sacrifice
Consider the Iceberg
Empathy. The ability to understand and share the feelings of another. What are the chances of getting business leaders to embrace it? I think many if not most, will grumble that it’s too touchy-feely for the workplace. Others will spout off that they don’t have any more money for some crazy HR flavor of the … Continue reading Consider the Iceberg
Get Engaged
I was recently reading through some of the newsletters and things that hit my mailbox and read the following in something from David Marquet, the author of Turn This Ship Around and the spiritual force behind Intent-Based Leadership, “the next time someone comes to you with an idea, stop what you are doing, look them … Continue reading Get Engaged
Make a Promise for 2015
What’s your attitude for 2015? I mean, what attitude do you want to exude in the New Year? Why do I ask you wonder? Well, I always notice the change in people’s attitudes during the holidays. The difficult becomes a little less difficult, the disgruntled become a little more …er… gruntled, you get the picture. … Continue reading Make a Promise for 2015
2015 Resolution
Here's a reminder about why we're all here on this planet. Make this your 2015 resolution. Make this the year you make a determined effort to help those around you succeed. Be of service, be of help, be a go-to person for making it happen, get out of someone's way, just help others succeed and … Continue reading 2015 Resolution
One Big Thing for 2015
A new year is on its way and that means resolutions and goals are being set ad nauseum. I’ve never been good at this stuff. I am like so many in that I set too many and then give up on most. When it’s all said and done, I look back and I haven’t really … Continue reading One Big Thing for 2015
Do it because you want to
Tomorrow’s the big day. For those of us who celebrate Christmas anyway. I was thrown into a quandary this year as I thought about gift-giving. I began to think about why we do it. I began to think about whether I was doing it because it was expected or because I really wanted to share … Continue reading Do it because you want to
Neal Woodson 