Racism (and all manner of other “-isms” that label people as lower than others) has been a scourge on our world for possibly as long as we’ve inhabited the planet. It is unfortunate that this misguided and, most times, ignorant mindset is still a blight to us in the 21st century. However, it is, unfortunately, … Continue reading Bandages will not create better experiences. Here is what will.

The importance of people to a business cannot be understated. I know that sounds incredibly obvious, yet, how many businesses lose sight of people? Have you ever had an experience where you felt like a number? Call your local internet provider or cable service or, well, name almost any business. The first thing they ask … Continue reading The one thing you must do to be a people business.

There has been a lot of worry about employee engagement and working from home. “How do we keep people working together as a team? How can we keep people from isolating themselves into their own little world?” These are questions I have heard over the last year and a half as companies have navigated a … Continue reading How to create a team with WIN

Recently, I had a problem with a package being delivered by FedEx. I ordered something that I needed for a client meeting and was given a delivery date seven days from the order. That was going to be perfect. The day before the scheduled delivery date, I received a text from FedEx announcing that I … Continue reading Great service starts with giving a sh!t. Really.

This cap is from LOVE YOUR NEIGHBOUR, a label from Switzerland that donates12% of their sales to the homeless. Have a look at their website loveyourneighbour.ch Love. “IT HAS NO PLACE IN BUSINESS.” I hear those sentiments often. But why? Is there some reason that emotion, one of the most fundamental aspects of being human, … Continue reading Love changes everything. Why not at work?

Imagine you are a business leader, and you go to a consultant to put together a team to come in and observe your operation, find areas for improvement, develop a plan, and help you implement it. You walk into the consultant’s office and go over your needs. The consultant offers you two options. “I have … Continue reading Questions to ask if you want to build a great workplace.

I remember once, when my son was a little guy, he told me he would get his mother a card for Mother’s Day. Then, on the day, he came up empty. My wife wasn’t upset but I was. I told him that this was one special day for his mother and taking some time out … Continue reading Are you and your business accountable? Here is a simple test.

I was listening to a podcast the other day and a question was raised about how many CEOs truly want their businesses to have great cultures where everyone wants to work, gets paid well, and contributes their best. The guest on the podcast said that he knew no CEO who would say that that is … Continue reading Three tools for creating a great place to work.

I sat down in a bit of a shock outside the pizza place. A close friend and I had just had lunch where he came out to me that he was gay. I was about 19 and I had never, as far as I knew, known anyone who was gay. I grew up in a … Continue reading “It’s hard to drop bombs on friends.” …or… How to rehumanize the world of work.

If you are a business leader, look at your calendar. Are there any entries for speaking with customers? “But we send out surveys and get tons of feedback.” Yes, the cry of so many managers who think they can know their customers from looking at a spreadsheet. Imagine you have a friend who asks you … Continue reading Customers aren’t data. It’s time to get radical.