Do you ever have times when you feel your work or pursuits are failing or are not recognized and you want to give up? I think we all get into times where this haunts us and I would love to be able to provide my own words of great wisdom but I have chosen instead … Continue reading For When You’re Losing Drive
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We Need “Real” Leaders
Some people step into leadership roles out of a sense of mission and service to others, yet some seek leadership to feel power and superiority over others. The latter are interested in bettering themselves, enlarging their income or social status, or improving their standard of living while the former are first and foremost servants of … Continue reading We Need “Real” Leaders
Focus
How often do your employees interact with customers throughout the day? Each interaction is an opportunity to provide a memorable moment and to reinforce customer loyalty. Of course, getting all employees on board to deliver excellent interactions isn’t easy. It requires having great leaders in place, great recruiting that looks for the right behaviors and … Continue reading Focus
It’s All About the Experience
I think most would agree that if you want loyal, happy customers, you have to have to create loyal, happy employees. However, it seems this truth is mostly lip-service to many businesses. The first thing I hear from executives when I mention this is, “This means paying people more and we can't afford to do … Continue reading It’s All About the Experience
Uniqueness is Paying Attention to Detail
I went shopping recently at the grocery store where my son works as a bagger. He’s 17 and it’s been a good way for him to learn a bit about the “real” world. Anyway, as I was leaving, I noticed a metal track attached to the edge of the sidewalk around the store. It is … Continue reading Uniqueness is Paying Attention to Detail
Sacrifice
One of the most difficult things a leader must do is to influence their team to sacrifice for the good of the group. The more self-oriented the team members, the more difficult to get them to sacrifice their interests for the overall good of the team. To shift people from “me” to “we,” the first … Continue reading Sacrifice
Six Questions for Leaders
What can I do to become a better leader? Here are six questions to ask yourself. Do I give clear direction and guidance and take responsibility for the results? Do I share information through open conversations with my team? Do I exercise my influence by encouraging and developing others? Do I lead an honest life … Continue reading Six Questions for Leaders
Noticing…is it the secret to compassion?
Compassion, it’s something we all need if we want the world to evolve rather than devolve. Without compassion, we turn into a society of selfish individual units out for only what benefits us. Unfortunately, what I just described is too familiar these days, but why is compassion so necessary, after all, when it all comes … Continue reading Noticing…is it the secret to compassion?
No Fine Print
Have you ever been treated unfairly? Remember when you were a kid and you played games with your brother or sister and it seemed they were making up rules all along the way? It always seemed the rules worked in their favor. Hum, funny how that worked. Anyway, have you ever felt that way when … Continue reading No Fine Print
Let the Customer Speak
I hate calling help desks. No offense to anyone who works in one of those places, but I always feel like a puppet on a string. I find this really frustrating as a customer. It wasn’t too long ago that I had to get something sorted with my computer and I called my internet provider’s … Continue reading Let the Customer Speak
Neal Woodson 